Attachments with empty name

[Nicol_s2]

Hello all,

I'm having a problem with some attachments that are imported though emails. These attachments are usually company logos, icons, or similar pics that the email contains.

Basically they are imported with no name or format for some reason:

Obviously, when then I try to download these attachments, I cannot see the file at all.

Anyone knows where this issue could come from?

It seems to me that it is a ServiceNow issue. I did open a ticket but it was not very helpful.

[Prince Arora]

@Nicol_s2 

Could you please explain more, how are you imported the attachments

[Nicol_s2]

These attachments come from emails we recieve in the instance.

I imagine that as soon as the emails are recieved the attachmetns that come with it are inserted in the sys_attachment table.

[Ankur Bawiskar]

@Nicol_s2 

as soon as email comes and it has file, it's attached to sys_email which is your table in screenshot.

Did you check from 3rd party who is sending the email has the correct file and correct filename and content type?

Did you try sending an email to instance and verify that?

[Nicol_s2]

No, I didn't try to contact the 3d party. But I don't think that would matter because this is not happening for an specific company, It happens for multiple sources, specially with company logos or signatures (which are displayed correctly in the email, but are imported in the instance table sys_attachemtn without any name or format)

I tried to replicate this behaviour in development with an email that had this problem in Prod. But when I did it, the images and other files where imported correctly.

Not sure what the problem could be.