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Agent Assist - Configure the search context and resources for Agent Assist in SOW

tuitendung
Tera Contributor

‎11-14-2023 07:21 AM

How to config Agent Assist search resource & context in SOW due to requirement below:

"On Incident, Agent Assist provide recommendations based on all resolved/closed and knowledge article
Searcher: Knowledge, Pinned, Catalog, SocialQA
Additional Search Resource ITSM- Similar Articles"

I have searched related documents but find no appropriate resolution. 

 

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