Audio alert for new ticket in portal

[Tien Hoang]

Hello everyone

I have a list of incident records on the portal

we want every time a record is created, there will be a sound on the portal.

please show me how to do it . tks

[Mahesh23]

Hi,

You need to clone the widget and below code to you're widget

HTML

add this onclick() to submit button
onclick="playSound('PATH_OF_THE_NOTIFICATION_SOUND');"  

client script

function playSound(url) {
  var audio = new Audio(url);
  audio.play();
}

[Ishaan Shoor]

Hi @Tien Hoang ,

Sharing this widget that can be used to get sound alerts whenever an incident is created can be a major incident/high-priority incident or an incident assigned to a particular group. We can place this widget on a portal page(which is open on a monitoring screen or system) and whenever the conditions are met it will generate a sound alert.

Click here to download.

Note: Currently the widget is configured to generate alerts for Major incidents accepted, we can configure the query/tables in the widget. 

BR.

[subopuro_123]

Hello Ishaan,

Thanks for sharing the Widget. It is in form of XML file. It would be great if you guide me with steps in detail how exactly I need to place it on Service now monitoring page?

Regards,

Subodh