Audio Notifications possibility in servicenow

[Evan2]

Hi All,

Please help in configuring below requirement-

• Incident in list view upadtes by self after 1 minutes.
• If a P1 incident is logged the corresponding assigned to team will get a audio alert so that they can act proactively.

For this you can assume a similar examples like - when we get new emails we have a beep sound or some sound alert from our system. In the same way I am trying to make an sound alert by system when P1 incident will be logged for my group.

If it's possible in servicenow can anyone help me to how to proceed ?

Thanks and Regards,

Evan

[Ishaan Shoor]

Hi @Evan2 ,

Sharing this widget that can be used to get sound alerts whenever an incident is created can be a major incident/high-priority incident or an incident assigned to a particular group. We can place this widget on a portal page(which is open on a monitoring screen or system) and whenever the conditions are met it will generate a sound alert.

Click here to download.

Note: Currently the widget is configured to generate alerts for Major incidents accepted, we can configure the query/tables in the widget. 

BR.