We have several risk conditions defined in our instance which are working to initially set the risk on a Change. We have requirements internally that if specific CIs get added as affected CIs then the risk of the change should be updated. Essentially...
Hello, I am currently using a for each loop in flow designer to look up records and set a flow variable with the found recordsThe issue I'm facing is when I use this flow variable down the line, it populates the records without separating them:Where ...
Hi Folks, I just want to auto reload the standard change form using runscript activity after a timer in workflow. I tried searching in community but I found only client scripts to reload the form.So, is there a way to auto reload as per my requireme...
I can see the logs but I can't seem to find the request body/ payload that is sent to servicenow from an external system in the logs.
I have a list of users (45) all in a Dallas location who every time they submit an incident I need to have an email notification sent to a particular user "Adam". Do I configure a Business rule for incidents with the location or how should I approach...
I'm using payload builder to create a json payload but when i pull the payload into a script to sent it erroneous characters are being added -  I've tried thisvar pld = pl.replace('¿»ï', ''); or this but they won't removevar pl = inputs.payload;v...
We have a bunch of software installs that came in from SCCM but they aren't mapping to the software models that we have defined.
I have some very large numbers that I need to parse and perform operations on in scripted REST resources. It looks like BigInt is not supported within the Tokyo release rolled out by my organization. Are there any alternatives to dealing with really,...
A strange one for you.I have four tables Risk, Hazard, SOP and Department that are joined together by six m2m tables like this..Which all seems to work and do what we want it to do.My problem is when adding the related links to the bottom of a form.W...
I have a requirement to place a button on a page on the service portal. The button should say "Colorize" OR "Uncolorize".The button should do 2 things. When clicked (Colorize)highlight the user name field to show that a user has not been selected. Wh...
Hello Team,Need help on below query i need to Archive attachments from sys_attachment table (Global scope ).since i was in scope app it will not allow me to create archival rule from scope app and even though attachment table(Global scope) is not co...
HI All,Can anyone please help us on the below requirement.We have one field called "Count" and it's string type.And when an end user enter any numbers in the field we need to automatically add the " - " symbol after every two numbers.Examples:--> 12...
I want to track the usage of Response Templates on my system. I can't see anyway to do this OOTB so was thinking of maybe adding a UI Action to the Response Template panel.However I can see no way to do that either! While I've found the table with th...
Hi All, I have added a simple list widget on the self-service portal to display the specific users/callers open incidents. What I am now trying to achieve is a similar widget/list to show all active incidents where the caller is a member of the signe...
Not sure why this is being difficult. There is a duration field u_estimated_effort on my task form. All I want to do is add time to this and have that time update to a similar field on the Case table. The duration field isn't being updated on the cas...
