Hi Everyone, I am new to Service Portal I have created a widget but it's not working.Below are the codes.Nothing is visible in the widget.Can anyone tell me why? Property Value: Portal=www.xyz.com; HTML: <div class="panel panel-{{::options.color}} b...
Hi, I have a catalog item where there are two fields - ID and Is approval required(yes/no). The id field is not visible on the form , it will be visible on catalog tasks. In the workflow there are 4 catalog tasks which are generated. I want that when...
Hi, We have a catalog item which is available in both service portal and also in the regular service catalog (not service portal). We have a requirement that according to certain conditions, the label of variable will be changed. This can be achilved...
Hi All, Please tell me the difference between GlideAggregrate vs GetRowCount() in servicenow
Hi, We have a UI page that creates the front-end for one of our applications. The javascript part (built using Angular 7) is currently stored in a UI script and is included in the UI page by using <script> tag. So far so good. But now as the applicat...
Is there a way to do this? I have two fields; u_location (reference to cmn_location table) and u_supplies (reference to u_supply_list table). On the u_supply_list table, I have a checkbox variable u_omaha and when checked I know that supply is only a...
Hi , Can any help to create I want make editable variable fields on RITMS. Any way to do it.
I have created a variable type Macro just to populate one hyperlink. Variable is visible in the instance view (Try it from the maintain items UI Action). But same variable is not visible in service portal. Any suggestions! Please find the screen shot...
As part of a project I'm working on, I've managed to create a Guided Tour for creating a new problem record. However, when I try to create a Guided Tour for updating a resolving a problem record and open Guided Tour Designer, it always brings me back...
So I am creating a form where managers can request to have members removed from Groups. So, when they select a Group, I want a List Collector populated with the members of that Group, so the List Collector is based on the Group Member table (sys_use...
I'm not too good with Regex. Does anyone know how I could format it so that a phone number field will accept only numbers, parentheses, and minus signs? Currently it's set up as /^\d+$/ and the field only accepts numbers.
Hi, We have a requirement to calculate business duration and duration fields on SC task and RITM as the difference of total duration and on-hold duration (custom fields). We had created a metric for calculating the on-hold duration, and then used the...
I am running into this issue on Jakarta (Patch 6) where an Order Guide that contains two record producers (for custom tables) on the Service Portal creates a Request and Items, rather than records in my custom tables. The Order guide works fine in t...
Hi all, I'm trying to use a single GlideRecord to fetch [alm_asset] records for a user that have a "ci" record with the "form_factor" field that = "Laptop". I'd like to do this in one GlideRecord as opposed to finding all the asset records for the u...
I've a custom field on change_request form and have restricted it to be read only when state is greater than authorize. I've a write ACL to make is editable only for users with role CAB manager. When I login as CAB manager, the field is still read on...
