Is there a way to make it so that team members can create knowledge blocks and get them instantly published, but the knowledge articles themselves would still need to go through the knowledge approval workflow? From what I've found in the Knowledge A...
Hi,I need help in customizing our existing Approval notifications on Requests. In our current system(Asset mgmt) when a user request let's say 2 items , our approval notifications will provide the details of each and every Requested item(RITM) as sho...
Hello,I need some help with a catalog client script that needs to update a record in another table. I was advised that it is best practice to use GlideAjax in catalog client scripts, but I'm not familiar with how to use it to update a record in anot...
Hello All, I want to create a dynamic VTB on a custom table (eg: Table 1). Is this possible ?
Hello, I need display list of Incidents opened by logged in user under Knowledge Article. I have scrit with which i am able to pull the list of incidents but not sure how to insert the script under Article. Below is article in which i need to dis...
Hi, Would like to ask for some help with script that will show the Form Section (Privacy) once the UI Action (Privacy Incident) is clicked?
We have several Service Catalog items that require an approval before the request is progressed. However I have noticed that the approval email that gets sent out does not contain the 'Requested for' user details. These details are on the RITM ticket...
Hi, I want to use the Angular autocompleter (https://material.angular.io/components/autocomplete/overview) to help our users to complete email fields (not reference fields because the same field is used for new and existing addresses). My widget is...
Hello, I am trying to create a link in the notification that will redirect to the incident in the Service Portal. i tried the following approach URL on your story is: sp?id=ticket&table=${sys_class_name}&sys_id=${sys_id} and the actual link created...
Hi, I have a choice field in a cat alog item in the service portal. Via changes of other fields, the choices might get extended via ajax call with alternative options .... . No I need to be able to clear those choices (that are not physically in the ...
Hi all, I have a requirement where in we need to populate the location (reference to cmn_location) value based on the selection of country (reference to core_country). If for example countries Japan and China are selected then on the locations that...
Hi, Which is the best way to learn what roles requires licesning? I'm working on GRC module. I would like to know which of the OOB roles requires licensing? I also have a custom application and custom role. My custom role was read and write task_sla,...
I have a requirement to display a disclaimer alert when a user initially logs into the instance. Before upgrading to Helsinki and UI16, I utilized a global UI Script with the following code:CustomEvent.observe('user.login',function(){alert('Custom Al...
Hi everyone, in our instance we have 4 different SLA for each priority for different assignment groups that are working fine with retroactive start. We need to set up OLA for each priority and assignment group, without using the retroactive start, be...
How to remove filter URL query parameters from URL on service portal so that end user can not see/change filter query parameter?