Hey, I created a new table. The standard ACL for creation for newly created role has been restricted on write & create for a field condition to be satisfied. I.E. create / write is only allowed if fieldA is not 'abc'. FieldA is a choice list. All wo...
I'm trying to modify the email that comes up when you click on "Compose email" from a Major Incident Management task. That I can tell, the emails used here are coming from the sys_email_client_template table and have subjects that either start with ...
Hello! We have a setup from where we generate an array of tasks to a project depending on a customer input value. The relation between the projects and tasks happens through a related list. When the user has selected the value on the project, and sub...
Our incident form was implemented as part of our start up 4 years ago, but everyone in our organisation hates it! Users don't understand what Business Service and Category to select when logging their incident. We are 100% self-service, but calls a...
The user has a role - web_service_admin for performing the API calls and he needs access to all the tables in the sys_choice table but the only label is visible. Is there a role which gives access to that?
I have been unable to find any documentation on this feature on the wiki or anywhere else online. When 'tagging' a user they are not notified through Connect nor notification. I want to know what the expected behavior of this? If i tag someone what...
I have a catalog item that is used by more than one order guide, however, I need to change the value of a variable on the catalog item based on which order guide it came from. For example, I have a catalog item for Phone requests that has a phone req...
Hello all, After a user has logged in, I'd like to be able to redirect them to a particular service portal page, based on criteria such as their roles and group membership, but also based on the values of fields of their user record, such as company,...
Hi Team,We have created a database view having combination of 3 tables in total, having 'assigned to' field in each table. so on seeing list view we can see 3 'Assigned To' fields which is creating confusion. so is there any way to rename its label s...
Hi All, I am new to SNow and need some help from experts like you all. So I have a table with fields and I would like to change the value of a field based on other field value EG: In the above table I am looking for 1. For table "table_123". 2. I wa...
I am looking to query on a bridge (relationship) table to pull and store the reference fields as objects. This is hard to explain, so I will give you my example. EX: TABLES INVOLVED: vtb_board, vtb_card, vtb_task, vtb_laneVisual Task Board Card (vt...
I am trying to create a Scheduled Job to send out email notifications. It is looking at specific fields in specific tables, and returning a list of Inactive Users listed in that field (so all these fields would be references to the sys_user table). ...
Hello,We are trying to have a new application for one of our teams auto close tickets after 3 days, the same way as it does for Incident. We found that this was via the following system property: glide.ui.autoclose.time.We are not sure this will work...
Hi want to define key and value pair(Dictionary)in system property and call the system property in the script. Depending on the key I provided in the script the property should return the value. Any help will be appreciated. Regards, Amitra
Hi Everyone, I'm using the ServiceNow OOB to test a functionality in ServiceNow. I have a simple catalog item that adds approvers after submitting a form. The form has a list collector for the approvers so that user can add more than 1 approver in ca...