Author of the article cannot access the knowledge article due to Can read User criteria

[Ramkumar Thanga]

Hi All,

I have created a knowledge article by impersonating an another user with "knowledge" & "knowledge_manager" roles.

Now the user will be the author of the knowledge article. 

Once after adding the user criteria to Can contribute field of the knowledge article. The knowledge article was not accessible by the author, because the author was not part of the user criteria. Do we have any specific system property to override this functionality(i.e The author should access the knowledge article even though if he don't have access to the user criteria. ).

Thanks!
Ramkumar

[Runjay Patel]

Hi @Ramkumar Thanga ,

yes, User criteria will win in this case and this is as per design. Because author can leave the organization so that contributor can take care going forward.

You have to adjust the user criteria in order to have the access.

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[Ramkumar Thanga]

Hi @Runjay Patel , 

Other than adding the author to the user criteria, is there any other option to provide access to the author.

Thanks!
Ramkumar Thangaraj

[Runjay Patel · Accepted solution]

Hi @Ramkumar Thanga ,

Unfortunately no, overriding this behavior need to change the so many acl, which might impact other module as well for user criteria.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Ramkumar Thanga]

Hi @Runjay Patel ,

Is there any possibility to create a common user criteria which allows the author to 

access the article.

I tried with the user criteria script but I cannot use 'current' to fetch the details of the author.

Thanks!!