auto assign incident number onsubmit instead of onload of incident form

[subrat]

auto assign an incedent number onsubmit of incident form instead of assigning onload?

[Inactive_Us1474 · Accepted solution]

Hi Subrat,

Yes you can auto assign an incident number onsubmit instead of onload.

Just go to Navigation filter << sys_properties.list << Search for glide.itil.assign.number.on.insert and set it to true.

Note: Make sure you don't uncheck the Dynamic default of the number from Dictionary of the table.

Thanks,

Akhil

Hit Like/Helpful/Correct, if applicable.

[Balamurugan]

When I set true "glide.itil.assign.number.on.insert" Number will Not Populating.

[Pradeep Sharma]

Hi Subrat,

I wasn't sure about that so I had to validate it.

Search for properties(sys_properties) " glide.itil.assign.number.on.insert" on your instance and toggle the property value to false. If the property doesn't exists on your instance then you have to create the new one with same name.

Reference :

Available System Properties - ServiceNow Wiki

Logout and login after the property value is modified.

[subrat]

hello bro..

Actually i need to modify only on incident form not change,request etc.

did u get it?