auto assign incident number onsubmit instead of onload of incident form

subrat · ‎07-23-2016

auto assign an incedent number onsubmit of incident form instead of assigning onload?

Inactive_Us1474 · ‎07-23-2016

Hi Subrat,

Yes you can auto assign an incident number onsubmit instead of onload.

Just go to Navigation filter << sys_properties.list << Search for glide.itil.assign.number.on.insert and set it to true.

Note: Make sure you don't uncheck the Dynamic default of the number from Dictionary of the table.

Thanks,

Akhil

Hit Like/Helpful/Correct, if applicable.

subrat · ‎07-26-2016

i have one doubt again...

i want that same default number to be taken onsubmit not any random number.

so what to do please reply me asap.

Thanks and regards,

Subrat

subrat · ‎07-27-2016

got it..

thanks

dyadav · ‎05-04-2017

How do we set this property to true in an application other than global?