Auto assigning ticket to particular group based on email subject line.

[Community Alums]

Hi ,

we have configured to auto create ticket based on email subject line through inbound action.

Now our requirement is like base on subject line auto created request should assign to particular group.

could some help us how to achieve this.

regards,

roopa

[anurag92]

have you tried this:

if (email.subject.indexOf("your_text") >= 0)

{

current.assignment_group = 'sys id of your group';

}

[Deepa Srivastav]

You can add condition like.. if (email.subject=='') then set assignment grp = give the sys_id of the grp. Are you facing any issue in that?

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy

[Pradeep Sharma]

Hello Roopa,

Here you go.

if (email.subject.indexOf("Your Text") >= 0)

{

current.setDisplayValue('assignment_group','PASS GROUP NAME HERE');

}

Inbound Email Actions - ServiceNow Wiki

[nayanawadhiya1]

Hey Roopa,

You can check

if ( email.subject == "Something"   )

{

current.assignment_group = any_Groups;

}

like this you can do it on Email INBOUND ACTION