Auto-close Chat interaction records

[Akansha Gupta]

Hi All,

I am facing an issue where Interaction records of type=Chat are not getting auto closed in below scenario:

1. User starts the chat; in backend Interaction record get created

2. Before user select any option, he closes the window - interaction records always stays in WIP state

I thought OOB this must be taken care through some job, but the interaction record for Live Chat are always in WIP state.

Can some help please help in confirming the behavior and resolving the issue.

[Chaitanya ILCR]

Hi @Akansha Gupta ,

I think when the user opens the virtual agent it'll continue from there 

take 2 browsers and 

1st login and start the virtual agent and close it 

and login into to other browser and start VA. it will continue from where it has left and if the user ends the conversation it will close the interaction

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya