Auto close requested item when all catalog tasks are closed using Flow Designer

[Corey Harris]

Good morning developers,

I know this question has been asked several times on here but I haven't found a solution that meets my requirements. The only thing I'm trying to do is automatically close the requested item once all catalog tasks have been closed using flow designer but nothing I tried works. Here are the conditions I'm using to update the requested item:

Could someone help me figure out what I'm doing wrong?

Best regards,

cnharris

[DrewW · Accepted solution]

What exactly is not working?  Is it closing the Requested item to soon, not at all, or something else?

Last I tried this all you needed to do is have a very last step that set the stage to "Complete" and the Requested Item would close.  So try adding a last step that really does nothing and adding the stage "Complete" to that.

[Corey Harris]

Hi Drew,

Thanks for responding! Its the requested item that's not closing once all catalog tasks have been closed. I tried your suggestion but didn't have any luck. Once the catalog tasks were closed the requested item didn't update to set the stage to complete.

[DrewW]

Then add an Update Record action that sets the Requested Item stage to complete and or Active to False and see.

[DrewW]

Oh and just came across this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696106