Auto Close the ticket after 7 days when the state is "Awaiting Response"

[MS17]

Hi All,

I want to close the ticket automatically after 7 days if the state changed to "Awaiting Response" and no response received from the user, how to achieve this. Please suggest.

Thanks.

[anil_mishra11]

Hi @MS17 ,

Please find the attached link for reference.

https://www.servicenow.com/community/itsm-forum/notifications-to-be-triggered-when-incident-is-on-ho...

Set the state of ticket to closed once the timer reached it 7 days duration.

Please mark my answer as helpful, accept it as solution , if it answers your query.

Thank you.

Anil