The CreatorCon Call for Content is officially open! Get started here.

Auto close when parent incident is closed automaticcally child incident to be closed and also same

mania
Tera Contributor

‎08-29-2023 05:49 AM

Hi,

 

When parent incident is closed then automatically child incident will be closed and When child incident closed then automatically parent incident will be closed (Both sides).

 

How to achieve this and I tried this code but not working for me so can you please give me a code.

 

 

Thanks in Advance!

maniseshua_2-1693313258190.png

 

maniseshua_0-1693313239379.png

 

0 Helpfuls
  • 2,322 Views
12 REPLIES 12

Uncle Rob
Kilo Patron

‎08-29-2023 06:26 AM

Ludicrously easy to accomplish with Flow Designer.  No code needed.

0 Helpfuls

Uncle Rob
Kilo Patron

‎08-29-2023 06:29 AM

You want to be VERY careful about doing this in reverse.
Closing the child Incidents of a Parent Incident seems rational enough, but the opposite is not necessarily rational, because doing it in reverse is going to replay the Parent closure.

 

SCENARIO 1
"Let's close Parent A!"
Consequence:   Sub1, Sub2, Sub3 all close.

SCENARIO 2
"Lets close Sub1"
Consequence:  ParentA closes.
Consequence of ParentA closure:  Sub2, and Sub3 also close.

I can't see how you can assume ALL child Incidents close if ONE child incident closes.

0 Helpfuls