Auto-create Problem Task (PTASK) for P1 & P2 Problems – Best Practice Configuration

[nameisnani]

Hi Community,

We have a requirement to automatically create a Problem Task (PTASK) when a Problem record is created for P1 or P2, and I’m looking for validation / best‑practice confirmation.

Business Requirement

1. When a Problem record is created
2. If Problem Priority = P1 or P2
3. System should automatically create a Problem Task (PTASK)
4. Assignment Group & Assigned To on the PTASK should be inherited from the resolver group of the related P1 / P2 Incident
5. No PTASK should be created for P3 / P4 Problems
6. Duplicate PTASKs should be avoided

can any one please provide the configuration steps 

Ehab Pilloor

@Ehab Pilloor  .could you please help me here with steps 

[Tanushree Maiti]

Hi @nameisnani 

One thing I can see- 

Use Look Up Records (plural) instead of Look Up Record