Auto populate assigned to field value on Case task from Case.

[AshwiniR]

Hi,

   I want auto populate assigned to field value on Case task from Parent Case . Please help me with the script.

I have written before business rule as below but not working as expected.

current.assigned_to = current.parent_case.assigned_to;

Regards,

Ashwini 

[Shivalika]

Hello @AshwiniR 

Please share the business rule.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[J Siva]

Hi @AshwiniR 
Have you tried flow designer? If not PFB the sample flow to set "Assigned to" field of sc task from RITM assigned to field.

Hope this helps.
Regards,
Siva

[Shivalika]

Hello @AshwiniR business rule should work definitely. 

Please share so I can review once. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@AshwiniR 

your script will only work if the parent->Assigned to is member of the Group mentioned on Case Task

if not then it won't work

Ensure that is in syn

If my response helped please mark it correct and close the thread so that it benefits future readers.