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Auto populate assignment group on incident form depend on the catalog item variable selection

kumar junior11
Tera Contributor

‎01-31-2024 07:21 AM

As i want to auto populate assignment group on incident form depend on the catalog item variable selection.

As when the user select an option from the drop down list on service portal page of a catalog item it should auto assign to a group based on the selected option.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-31-2024 07:25 AM

Hi @kumar junior11 

 

If you are setting / mapping the variable value in incident table incident then for assignment you can use the Assignment rule / assignment lookup. 

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