The CreatorCon Call for Content is officially open! Get started here.

Auto populate assignment group on incident form depend on the catalog item variable selection

kumar junior11
Tera Contributor

‎01-31-2024 07:21 AM

As i want to auto populate assignment group on incident form depend on the catalog item variable selection.

As when the user select an option from the drop down list on service portal page of a catalog item it should auto assign to a group based on the selected option.

0 Helpfuls
  • 138 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-31-2024 07:25 AM

Hi @kumar junior11 

 

If you are setting / mapping the variable value in incident table incident then for assignment you can use the Assignment rule / assignment lookup. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls