Auto populate attachment field on portal using script include

[BenjaminY]

I am task with adding three attachment fields to a record producer and having them populate referencing another record producer field (x_record) on the portal view of the form.

The client script and the client script include I have so far is below, the script is populating the string fields but the three attachment fields I have added are not being populated with the attachment using the reference as it should please advise

table (x_cppt_task)

script include:

var CpRecord = Class.create();

CpRecord.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    CpRecord: function(recordNum) {

        var num = this.getParameter('sysparm_record_num') || recordNum;

        var gd = new GlideRecord('x_cppt_task');

        gd.get('number', num);

        // Initialize result object

        var result = {

            'lastName': gd.getDisplayValue('victim_last_name'),

            'firstName': gd.getDisplayValue('victim_first_name'),

            'middleName': gd.getDisplayValue('victim_middle_name'),

            'addressOne': gd.getDisplayValue('victimaddress_line_1'),

            'addressTwo': gd.getDisplayValue('victimaddress_line_2'),

            'alias': gd.getDisplayValue('victim_alias_list'),

            'city': gd.getDisplayValue('city'),

            'state': gd.getDisplayValue('victim_state'),

            'social': gd.getDisplayValue('victim_social_security_number'),

            'coc': gd.getValue('victim_citizenship_country_id'),

            'gender': gd.getDisplayValue('victim_gender_name'),

            'leadFirst': gd.getDisplayValue('lead_officer_first_name'),

            'leadLast': gd.getDisplayValue('lead_officer_last_name'),

            'leadMiddle': gd.getDisplayValue('lead_officer_middle_name'),

            'leadEmail': gd.getDisplayValue('lead_officer_email_address'),

            'leadNum': gd.getDisplayValue('ldc_phone_number'),

            'vwLast': gd.getDisplayValue('victim_relations_last_name'),

            'vwFirst': gd.getDisplayValue('victim_relation_first_name'),

            'vwMiddle': gd.getDisplayValue('victim_relation_middle_name'),

            'vwNum': gd.getDisplayValue('victim_day_time_phone_nbr'),

            'vwEmail': gd.getDisplayValue('victim_relations_email_address'),

            'vwExt': gd.getDisplayValue('victim_relations_phone_ext'),

            'leadExt': gd.getDisplayValue('witness_specialist_phone_ext'),

            'mFirst': gd.getDisplayValue('witness_specialist_first_name'),

            'mLast': gd.getDisplayValue('witness_specialist_last_name'),

            'mMiddle': gd.getDisplayValue('witness_specialist_middle_name'),

            'mEmail': gd.getDisplayValue('ws_email_address'),

            'mNum': gd.getDisplayValue('witness_specialist_day_time_phone_nbr'),

            'mExt': gd.getDisplayValue('witness_specialist_phone_ext'),

            'aNum': gd.getDisplayValue('alien_number'),

            'dob': gd.getDisplayValue('victim_birth_date'),

            'cob': gd.getValue('victim_birth_country_id'),

            'lea': gd.getValue('agency_office_name'),

            'exp': gd.getValue('record_expiration_date'),

            'cCriminal': gd.getDisplayValue('criminal_or_civil_ind'),

            'pDetail': gd.getDisplayValue('civil_action_filing_details_text')

        };

        // Retrieve attachments related to the record (Sys IDs for attachment fields)

        result.victims_complaint_date_time = this.getAttachments('victims_complaint_date_time', gd.sys_id);

        result.litigation_summary_file = this.getAttachments('litigation_summary_file', gd.sys_id);

        result.victims_complaint_file = this.getAttachments('victims_complaint_file', gd.sys_id);

        return JSON.stringify(result);

    },

    // Helper function to get the attachment Sys IDs for a given field

    getAttachments: function(fieldName, recordSysId) {

        var attachmentSysIds = [];

        var attachmentGR = new GlideRecord('sys_attachment');

        attachmentGR.addQuery('table_name', 'x_ccpt_task'); // Replace with the appropriate table

        attachmentGR.addQuery('table_sys_id', recordSysId); // Attachments related to the record Sys ID

        attachmentGR.query();

        while (attachmentGR.next()) {

            // For each attachment, return the Sys ID

            attachmentSysIds.push(attachmentGR.sys_id + ''); // Ensure it returns a string

        }

        return attachmentSysIds; // Return an array of Sys IDs

    },

    type: 'CpRecord'

});

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX End of Script

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

client script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    var recordNum = g_form.getValue('please_provide_the_record_number');

    var ajax = new GlideAjax('CpRecord');

    ajax.addParam('sysparm_name', 'CpRecord');

    ajax.addParam('sysparm_record_num', recordNum);

    ajax.getXMLAnswer(populateCpRecord);

    function populateCpRecord(response) {

        var ans = JSON.parse(response);

        // Populate standard fields

        g_form.setValue('extention_victim_last_name', ans.lastName);

        g_form.setValue('extention_victim_first_name', ans.firstName);

        g_form.setValue('extention_victim_middle_name', ans.middleName);

        g_form.setValue('address_line_1', ans.addressOne);

        g_form.setValue('ext_victim_address_line_2', ans.addressTwo);

        g_form.setValue('extention_victim_alies', ans.alias);

        g_form.setValue('ext_victim_city', ans.city);

        g_form.setValue('ext_victim_state', ans.state);

        g_form.setValue('ext_social_security_number', ans.social);

        g_form.setValue('ext_date_of_birth', ans.dob);

        g_form.setValue('ext_country_of_citizenship', ans.coc);

        g_form.setValue('ext_country_of_birth', ans.cob);

        g_form.setValue('ext_gender', ans.gender);

        g_form.setValue('lead_case_last_name', ans.leadLast);

        g_form.setValue('lead_case_email_address', ans.leadEmail);

        g_form.setValue('lead_case_first_name', ans.leadFirst);

        g_form.setValue('lead_case_phone_number', ans.leadNum);

        g_form.setValue('lead_case_middle_name', ans.leadMiddle);

        g_form.setValue('lead_case_ext', ans.leadExt);

        g_form.setValue('wc_ext_last_name', ans.vwLast);

        g_form.setValue('wc_ext_first_name', ans.vwFirst);

        g_form.setValue('wc_ext_middle_name', ans.vwMiddle);

        g_form.setValue('wc_ext_phone_number', ans.vwNum);

        g_form.setValue('wc_ext_email', ans.vwEmail);

        g_form.setValue('vw_ext_officer', ans.vwExt);

        g_form.setValue('ext_case_agent_last_name', ans.mLast);

        g_form.setValue('ext_case_agent_last_name_first_name', ans.mFirst);

        g_form.setValue('ext_case_agent_middle_name', ans.mMiddle);

        g_form.setValue('ext_case_agent_phone_number', ans.mNum);

        g_form.setValue('ext_case_email', ans.mEmail);

        g_form.setValue('ext_lead_case', ans.mExt);

        g_form.setValue('a_number', ans.aNum);

        g_form.setValue('lead_case_agency_office', ans.lea);

        g_form.setValue('ead_expiration_date', ans.exp);

        g_form.setValue('is_this_civil_or_criminal', ans.cCriminal);

        g_form.setValue('provide_details_of_where_and_when_the_civil_action_was_filed', ans.pDetail);

        // Populate attachment fields

        setAttachmentField('victims_complaint_date_time', ans.victims_complaint_date_time);

        setAttachmentField('litigation_summary_file', ans.litigation_summary_file);

        setAttachmentField('victims_complaint_file', ans.victims_complaint_file);

    }

    // Function to handle setting attachment fields by Sys ID

    function setAttachmentField(fieldName, attachments) {

        if (attachments && attachments.length > 0) {

            var attachmentSysIds = attachments.map(function(sysId) {

                return sysId; // Map each attachment Sys ID

            });

            g_form.setValue(fieldName, attachmentSysIds.join(',')); // Set the Sys IDs as a comma-separated string

        } else {

            g_form.setValue(fieldName, ''); // Clear the field if no attachments

        }

    }

}

[Ankur Bawiskar]

@BenjaminY 

so your current record producer has 3 variables of type file attachment

You have 1 variable which refers to existing record submitted via record producer on same table?

Based on the record selected you want to set the variable value for those 3 attachment variables?

Please share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BenjaminY]

Yes correct,

the three file type fields below are used on two different record producers. I want to use another variable "cp_record" to reference a previously submitted request and populate the 3 attachments fields pm the current record producer once that field"cp_record" is filled.
 victims_complaint_date_time

 litigation_summary_file

  victims_complaint_file

[Ankur Bawiskar]

@BenjaminY 

it's very difficult to identify which file was attached to which attachment variable type.

If your record producer has 2 attachment variables then both of them have prefix as ZZ_YY so when you query sys_attachment with this tableName then you won't find it

try with this but this doesn't guarantee the files will be set in correct sequence or with correct variable

attachmentGR.addQuery('table_name', 'ZZ_YYx_g_dh5_ccht_ccht_task'); // Replace with the appropriate table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Gaurav]

Hi @BenjaminY 
 Attachment fields in ServiceNow are typically not directly populated by setting their value to Sys IDs. Instead, attachments are associated with a record through the sys_attachment table, and the UI handles displaying them based on the associated record.

Updated getAttachments Method :-

getAttachments: function(fieldName, recordSysId, targetRecordSysId) {
var attachmentGR = new GlideRecord('sys_attachment');
attachmentGR.addQuery('table_name', 'x_g_dh5_ccht_ccht_task'); // Source table
attachmentGR.addQuery('table_sys_id', recordSysId); // Source record Sys ID
attachmentGR.query();

while (attachmentGR.next()) {
var newAttachment = new GlideRecord('sys_attachment');
newAttachment.initialize();
newAttachment.setValue('table_name', 'x_g_dh5_ccht_ccht_task'); // Target table
newAttachment.setValue('table_sys_id', targetRecordSysId); // Target record Sys ID
newAttachment.setValue('file_name', attachmentGR.getValue('file_name'));
newAttachment.setValue('content_type', attachmentGR.getValue('content_type'));
newAttachment.insert();
}
},

Call the Attachment Copy in the Client Script
ajax.addParam('sysparm_name', 'CpRecord');
ajax.addParam('sysparm_record_num', recordNum);
ajax.addParam('sysparm_target_record_sysid', g_form.getUniqueValue());