Auto-Populate in Variable is not working using Service Portal but works in Technical View.

[Jeck Manalo]

Hi Team,

I wonder why the auto-populate field is not working in portal view but working in technical view.

Hence im trying to create a onchange script to get the phone territory but its not working any idea how can I achieve this ?.

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    g_form.getReference('who_is_this_request_for', function(user) {

        if (user.location) {

     g_form.getReference(user.location, function(location) {

          if (location.parent) {

           g_form.getReference(location.parent, function(parentLocation) {

                    if (parentLocation.phone_territory) {

                            g_form.getReference(parentLocation.phone_territory, function(phoneTerritory) {

                                var ccc = phoneTerritory.ccc

                                var displayValue = '+' + ccc;

                                g_form.setValue('phone_number', displayValue);

                            });

                        }

                    });

                }

            });

        }

    });

}

[Ankur Bawiskar · Accepted solution]

@Jeck Manalo 

it clearly means the user doesn't have read access to that referenced table and hence cannot bring the data.

you are doing multiple getReference with callback which is not good at client side.

Please use normal onChange + GlideAjax and use GlideRecord and see if that works fine.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Jeck Manalo 

You an try the Auto-populate feature in Variable level where no code is required.

[Jeck Manalo]

hi,

just figure out it work in technical view and portal view using admin account but its not working in normal account.

Any idea about this ?

[Dr Atul G- LNG]

Hi @Jeck Manalo 

What is normal account mean here? and when you not working means not populating valeue?

[Jeck Manalo]

normal account means a user who will raise a request for the catalogs.

so in the screenshot i provided there is two different user where user that has no role or something and an admin user account.