Auto populate not working

[oluseyiasol]

I have been tasked with creating a catalog item of which i have the following acceptance criteria

As a user, I need the following fields to display if "New User Account" is selected for "What is your account request?"

• (show the following fields from the user record);
  • Employee Phone Number
  • Employee Number
  • Email
    So if i select New User account from a drop down menu selection it should automatically populate those three fields with the Requested for user's information, i presume.   Do i make them all display only  reference fields, and auto populate based on the requested for value.  ?  This is assuming i create another custom variable called requested for.

[Ankur Bawiskar]

@oluseyiasol 

Approach

1) use 1 reference variable pointing to sys_user

2) 3 single line text variable

3) create onChange catalog client script on that variable and if value is New User Account then auto-populate logged in user in that reference variable using g_user.userID

4) 3 single line text variable can be auto populated with no scripting using auto populate feature, check below blog

Auto-populate a variable based on a reference type variable (Utah) 

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[danuta741willia]

Yes, that’s the right general approach. Use Requested for as a reference variable pointing to the User (sys_user) table, then make Employee Phone Number, Employee Number, and Email read-only/display-only variables that populate from the selected user’s record. You can use a Catalog Client Script (onChange of Requested for) to retrieve those values, and a UI Policy to make the three fields visible only when “New User Account” is selected. You generally shouldn’t create a separate custom Requested for variable if the catalog item already provides the standard Requested for field.