Auto Populate problem number in incident form

neehas
Tera Expert

When a problem record is created from an incident record, the 'Problem' field should auto-populate with the problem number. How can this be done?

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@neehas 

how are you creating it?

Incident form has problem_id field and when new problem is created, you can use business rule to set that field

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Bert_c1
Kilo Patron

See the UI Action named "Create Problem" defined for the incident table. Happens OOB when that ui action is used.

 

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