Auto Populate problem number in incident form
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‎06-09-2025 09:58 AM
When a problem record is created from an incident record, the 'Problem' field should auto-populate with the problem number. How can this be done?
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‎06-09-2025 10:02 AM
how are you creating it?
Incident form has problem_id field and when new problem is created, you can use business rule to set that field
what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-09-2025 10:18 AM - edited ‎06-09-2025 11:05 AM
See the UI Action named "Create Problem" defined for the incident table. Happens OOB when that ui action is used.