Developer

ServiceNow University's AI Learning Days: Real Skills for Real Practitioners

"AI" has become one of those words that shows up so often it starts to lose meaning. Everyone is talking about it, and fewer people are telling you what to do with it. That's where AI Learning Days 2026 comes in. This free, one-day virtual e...

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Document Viewer not working for docx or xlsx

Hello,I use the Document Viewer for .txt or .pdf files, and it works well. However, there are issues with .docx or .xlsx files. In the sys_document_viewer_status table, the entries show a ConversionStatus of "Conversion failed." I have noticed that S...

Question

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...

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Server-Side GlideRecord Returns Zero Rows for One User and Rows for Admin

Server-Side GlideRecord Returns Zero Rows for One User and Rows for Admin: the Before-Query Business Rule That Hides em_alert It isn't ACLs. GlideRecord ignores those, and knowing that will send you the wrong way. ServiceNow · Event Management + ...

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Scoped App Development
Script Debugger
Scripting and Coding

Making a Downloadable Attachment in an Order Guide

Hello. We currently have many similar Catalog Items that use shared Variable Sets. Many of these Catalog Items have files that the user needs to download, fill-out, and re-attach to the Catalog Item. We do this by attaching the required files to b...

Question

Workspace Export - Export button customized to have download, JSON download not working

Customized workspace Export button to have the download only option, For JSON file type alone, it is not downloading the JSON file, when I click on the export button, it opens the JSON file, any idea why it is not working

Question

CartJS errCode 42202 "Item is unavailable for Guest" and "reqJSON is null"

CartJS errCode 42202 "Item is unavailable for Guest" and "reqJSON is null" from Inbound Email Actions: Root Cause and Fix Two bugs in one code path, and why the DEV test proved nothing ServiceNow · Service Catalog + Inbound Email · July 2026 Summ...

Article
Scoped App Development
Scripting and Coding

In legacy default SLA workflow, 50% email is triggered at around 75% of duration of task wrongly

Hi, We are observing a strange issue where the SLA timer for the 50% stage is being calculated from the last activity time of the workflow instead of the time the task_sla record actually reaches the 50% duration. As a result, instead of running at ...

Question

Restrict shopping cart to a single Customer/Account or split checkout into multiple REQs

I have a question regarding the shopping cart behavior in the Customer Service Portal.From the documentation and several Community posts, I understand that ServiceNow's standard behavior is:A single checkout creates one REQ with multiple RITMs.Differ...

Question

Encrypt Password (2 Way Encrypted) field value -

Hi ,How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data sourc...

Question

Resolved! Encrypt Password (2 Way Encrypted) field value

Hi team, How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data ...

Question

PDI reclaim notification although active, the 'last used' date on my Dev homepage totally incorrect.

I have been sent notification that my PDI is being reclaimed as part of the inactive PDI drive currently under way, but I am actively using it daily. The 'last used' date showing on my Developer homepage is totally incorrect and does not change even...

Question

Smart Assessment questions suppression based on Scope Item attributes.

Hello all, Could you confirm whether we can suppress Smart Assessment questions based on scope item attributes? If Yes then How?For example, if the Business Application attribute Artificial Intelligence is set to No, we would like to suppress the AI-...

Question

How to Display Reference Field as "Last Name, First Name" Only in a Record Producer and Workspace?

Requirement: Display User Name as "Last Name, First Name" In the Record Producer, there is a Reference variable that references the User [sys_user] table. Currently, the user names are displayed in the default format. Requirement: The reference field...

Question

Change to the hr_caseCreation script include in Australia

There is a change to one line of code in the hr_caseCreation script include in Australia (for this scenario). This line used to have 'true' as the last parameter passed in but now that is gone. Due to this, the HR service template state value is not...

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