Developer

Not able add custom role to make standard change visible on create new change

Hi All, I have created a custom role and added all the tables ACL related to Change, but i'm not able to see the standard changes. please find the screenshot belowWhen user has admin or itil or sn_change_write role then use is able to access to all s...

Question

Data is not visible on idea manager dashboard Analysis tab

In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...

Question

How to make card on SOW visible on the basis of roles or user criteria?

Hi Community, I have created a card called 'VIP Incidents' by making changes in client script include 'SowIncidentLandingPageUtils' . I want this card visible only to members of two assignment groups say A and B .How can I achive this?I have created...

Question

ServiceNow Discovery not updating IP Address field

Hello everyone,We have run into an issue with ServiceNow Discovery and wanted to check if anyone else has experienced something similar.We have a server where the IP address was changed, but Discovery is not updating the IP details in the server tabl...

Question

Resolved! Is it expected behavior for a List Collector onChange script not to trigger when a value is reselect

Hi Community, I am trying to understand whether the following behavior is expected for a List Collector variable.In my List Collector, there is an option called **"Show Task Status"**. When a user selects **"Show Task Status"**, an on Change client s...

Question

Notification table accesss for hr admin

Hi, I am new to ACL's. I have this requirement by which People with HR Admin role can read all HR email notification templates and can edit following fields: Who will receiveSubjectMessage bodyWhen i am using sysevent_email_action in acls i cant fin...

Question

After upgrading to Australia release, ldap connection fails with Certificate revokation failure

Hi All, Post Upgrade , we are unable to enable the ldap connection. Did any one else run into this issue? Error Message: failed scheduled connection test. ErrorCode: 10400. ErrorMessage: Certificate revocation validation failure. PS: We already rais...

Question

Set Hours as the default unit instead of FTEs in the resource menagement

There is a way to set a the default unit in the resource management workspace as Hours instead of FTE, for everyone?

Question

How to click 'Assess' Ui during Risk management workflow and fill the assessor approver values by at

this is the image for reference , wanted to click on Assess button with that dialog box got open needs to fill the values on that

Question

Password Reset (PwdEnrollmentManager)

HelloI’ve come across a big question mark.I’m currently looking at a script include called: 'PwdEnrollmentManager'It contains the following code<Code>/* eslint-disable consistent-return */ saveAndProceed: function() { var userSysId = this.getParam...

Question

Default Landing Page for SOW

Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...

Article

How to apply sort to My Incident UI page

Hi Team - can anyone please help me with requriement How to apply sort to My Incident UI page to display the incidents in Descending order so the recent one displays on top remaining in descending order .

Question

Clarification on Credentials for Top-Down Service Mapping (LDR Application)

Hello Team,I am currently working on top-down discovery for the LDR application, which is hosted on the Azure Cloud. To discover Azure resources, we have received the Tenant ID, Client ID, and Client Secret for performing cloud discovery.We have also...

Question

Moving an ATF test from one application scope to another

Is there a way to move an ATF test from one application scope to another one ? Thanks.

Question

State and additonal comment not copying from sc_task to RITM for particular item

Hi All, As per the requirement State and Additional Comments are not copying from sc_task to RITM for certain item due to restriction of assignment group. Sc_task contain restricted assignment group. So created a separate BR to copy the state from sc...

Question