Auto- Populate service level field based on selection of affected CI on Incident table

[deepikagang]

Hi All,

Want to populate custom field (u_service_level) based on selection of affected ci reference to cmdb_ci table.

Thank you in advance

Best regards

Deepika

[Ankur Bawiskar]

@deepikagang 

did you add alert and see what came?

u_service_level on INC is of what type?

Is it working fine for admin?

If not working for non-admin then Access issue, please use GlideAjax and GlideRecord to fetch the value

If my response helped please mark it correct and close the thread so that it benefits future readers.