Auto populate the field value in problem form based on problem task form fields.
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10-14-2023 10:44 AM
Hi all, i have requirement on problem table. i have created new field on problem table , i need to auto-populate this new field value based on category and root cause subcategory. And also this category and subcategory fields are dropdown fields, these fields are auto populated based on problem task category and sub category field on problem form ,this configuration was already done...i just need to auto-populate this new field.
condition
1)problem task type need to be RCA
2)based on category and subcategory value on problem task form
3)need to auto populate new field value on problem form.
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12-21-2023 05:02 AM
Hi @Anupriya_11
Did you check the Problem properties:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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