Auto populate watchlist through UI action

[Rachael12]

Hello,

I have requirement that whenever 'Start Microsoft Teams Chat' UI action is clicked on Change form, all the assignees of the associated change tasks should be part of Recommended in the chat that is about to open. As of now, in OOB functionality only that particular Change's assignment group member appear in the Recommended.

Now, I found that all the members of watchlist too appear automatically in Recommended. 
I would require help in how to add users automatically when the 'Start Microsoft Teams Chat' is clicked.

As an alternative, I have written a client script which maps Change Task assignees whenever they are changed but the best solution would be if I could have the assignees when the button is clicked.

I tried writing in the client script of UI action but it does seem to work.

UI Action : Start Microsoft Teams Chat

Workspace Client Script:
function onClick(g_form) {

var ID = g_form.getValue('change_request');

var usr = g_form.getValue('assigned_to');

    var gr = new GlideAjax('assigneeList');

    gr.addParam('sysparm_name', 'assigneeList');

    gr.addParam('sysparm_id', ID);

    gr.addParam('sysparm_cList', usr);

    gr.getXMLWait();

var ga = new GlideAjax('sn_tcm_collab_hook.MSTeamsChatAjaxProcessor');

    ga.addParam('sysparm_name', 'isLoggedInUserHasValidEmail');

    ga.getXMLAnswer(function(answer) {

---usual OOB code-------

I am able to fetch the assignee list just need assistance from where do I need to call the script include in UI action.

Thanks in advance

[Mark Manders]

At the top. This needs to be done first, before the other code is executed, because otherwise you won't have the users in the watchlist. They need to be set and saved and then will be shown as recommended.

[Rachael12]

Hello Mark,

I have added the code at top itself so that first the assignees get mapped into watchlist and then UI action code is executed. But this not working at the moment.

Could you please be more specific and let me know where should I add the code, it will really be helpful.
Thanks

[Ankur Bawiskar]

@Rachael12 

the users should be present in the watch list in the database even before the UI action executes.

You cannot add the users in the watch list when UI action is clicked and then expect the UI action to pick the correct watch list users.

When you click the button by that time the new users are not added yet on CHG.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Rachael12 

either you will have to copy the users from changes tasks to CHG so that the OOTB MS Teams chat UI action picks those

OR

check this link if it helps, also you will have to see the OOTB code and logic if you can include additional users when the button is clicked

Start MS Teams Chat (UI action) Recommended User list configuration 

If my response helped please mark it correct and close the thread so that it benefits future readers.