HR CASE - after case is closed the assign to is deleted

[eyal abu hamad]

why the case assigned to is deleted after the case state changes to closed ?
how can I disable this  behavior

[Ankur Bawiskar]

@eyal abu hamad 

is this happening for all the cases and all HR services cases?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rajesh Chopade1]

hi @eyal abu hamad 
check (business rule, UI Policy, workflow/ Flow ) that's affecting both. Reviewing and adjusting the relevant business rules and scripts, as well as ensuring no automation steps are affecting the "Assigned To" field, should resolve the issue.

Thanks

Rajesh

[Ankur Bawiskar · Accepted solution]

@eyal abu hamad 

this should not happen ideally as keeping assigned to even after HR case is closed makes more sense from reporting point of view

Definitely some custom logic (business rule, workflow, flow) is clearing it out.

If my response helped please mark it correct and close the thread so that it benefits future readers.