Auto-Populated Field Display Values Don't Transfer to RITM

appstorm
Tera Contributor

When auto-populated one reference field with another (both from the sys_user table), the DisplayValue for the auto-populated field doesn't transfer from the Catalog Item to the RITM.  I am submitting the request as a local Admin.  So, security permissions shouldn't be an issue (I have verified there are no ACL's preventing this).

1 ACCEPTED SOLUTION

Hi @appstorm,

 

if c_num is a variable on your catalog item. Please try accessing it with:

ritm.variables.c_num

Similarly, if student_information is a variable, try:

ritm.variables.student_information

 


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9 REPLIES 9

SupriyaWaghmode
Kilo Sage

Hello appstorm ,

 

This is not ACL issue , if this field is reference type please provide the details how you configured to auto populate.

also share the details when you want to auto populate.

 

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Thanks & Regards ,
Supriya Waghmode |ServiceNow Consultant

 

 

 

Screenshot 2025-03-19 at 10.45.03 PM.png

This auto-populates when the reference field student_name changes and returns a valid C# (employee_number_ form the sys_user table.

@appstorm -in dot walk path section Instead of "C#" , use field name as employee number OR User ID OR Name etc.

then try. 

 

Medi C
Giga Sage

Hi @appstorm, could you please provide details how are transferring the value to the RITM? from Flow/Workflow?


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