auto refresh incident list (or any list really)

wbwb
Tera Expert

How can you make the lists refesh automatically?  Is this possible?  For example, fulfiller stares at Incident list for 10 minutes, looks like no changes, but then they refesh manually and a whole bunch of tickets came in.  How can I auto refresh so they don't have to remember to manually refresh the browser?

7 REPLIES 7

Upender Kumar
Mega Sage

Hi,

For this you can create a Module that will show number of records and refreshed after a fixed interval of time.

find_real_file.png

 

Thanks

wbwb
Tera Expert

Are you referring to creating something like a new dashboard for fulfillers?  Or will your solution work for any list view that already exists out of the box?

Hi,

This will work with your customized added module or you can modify existing module. In my previous reply I have modified out of the box. 

 

  find_real_file.png

The SN Nerd
Giga Sage
Giga Sage

Use list v3?


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022