Auto-refresh report for external display

[martinkruml]

Hello all,

I have a requirement from the customer, they would like to have a report, which is auto-refreshed and it shows open queue for new incidents. Ideally, this should be accessible by external users (not in a system) via URL link. I found this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728025 which could work, but I am more worried about the auto-refresh or will that be something already in place while creating a report as usual?

Thanks in advance

[Robbie · Accepted solution]

Hi @martinkruml,

A standard report is not auto refreshed. The data is up to based based on the last time the URL was loaded of refreshed by the browser.

How will users access the link? Simply checking the URL or will the report be displayed on a screen for all to see (similar to a call center environment for example)?

You have a couple of options depending on how it's accessed.

If the report is displayed on a screen in a shared environment, you could enable a web browser plugin that refreshes the browser for you every 5 minutes for example (or whatever chosen time period is required).

This would be where a single report is shared.

Alternatively, you could put the report into a Dashboard and leverage a widget to refresh the dashboard (If using standard or the non performance analytics dashboards - https://developer.servicenow.com/connect.do#!/share/contents/1655773_dashboard_auto_refresh_widget?v....

The best solution with the future SN architecture and functionality in mind would be to leverage the Platform Analytics and load the report into a Dashboard using Platform Analytics where you can set the refresh period.

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Thanks, Robbie

[martinkruml]

Hi @Robbie and thanks for the tips! I will get more information from the customer and decide on the solution I will approach!

Regards,

Martin