I am facing a issue, live chats waiting in the queue are not getting assigned to the available agents and are getting abandoned.
this is happening only for few chats, some chats are getting assigned and some are not getting assigned to the agents and its showing as timeout.
What can be that reason?
I have checked everything, some are disqualifies from service channels but some abandoned chats are showing timeout though it was not offered to any available agents.
Please help me.
