Auto Submit Service Catalog Request

[Joshuu]

Hi All,

I have a service catalog item called "Vendor Change". On the catalog item we just have a one variable as URL type. It is just a link to a form. Whenever user clicks on this link it will redirect to another form where in user fill all the details and submit that form.

So as soon as the user submits the vendor change form the REQ/RITM should be submitted in ServiceNow.

I have configured the form with the URL type variable and given the link in it. But I am not getting how to submit this catalog request once the user submits the vendor form.

Could you please help me.

Thanks & Regards,

Priya

[Ethan Davies]

Only if you configure it that way. The code to create a request using the Cart API is one thing..when you want to trigger it is another and that is for you to decide in line with your requirements.

[Joshuu]

Client has agreed to remove the cart itself from the form as they just need that form just to access the link.

Thanks for your help Ethan.