Automate creation of UI actions

[Krishna_quilr]

Hi, I want to know if there is a way to automate creation of UI actions on the incident form. There are two ways which I'm thinking of - the first one is to package the UI actions into a plugin and the second one is to create UI actions through an API. I want to know if either of these ways is possible or not. If not, what is the way forward in such a use case?

[Dr Atul G- LNG]

Hi @Krishna_quilr 

May i know what is the use case of this?

[Krishna_quilr]

Hi @Dr Atul G- LNG, we are trying to add new fields to incident form which will later be populated through some APIs which communicate with our own application. We want to package the fields into a plugin/application so that our clients can install it and get those fields on their incident form without we manually adding those fields for all the clients.

[Dr Atul G- LNG]

Hi @Krishna_quilr 

we are trying to add new fields to incident form which will later be populated through some APIs which communicate with our own application.

Atul: Is these fields need to create every time, mean every API call create new field? If answer is No, so better create the field manually one time , as making the script will take more time & it will be good customization.

[Krishna_quilr]

@Dr Atul G- LNG , the fields have to be shown for all our clients in the Incident form. So, is it possible to create a ServiceNow App, which would add these fields to the Incident form to our clients? API calls would be used to populate the values in these fields. We are looking to achieve something like this - ServiceNow Store (notice the Incident form in the screenshots for this app). We can surely add these fields manually, but we don't want to do it manually for every client.