Automated test framework : set field value not possible on Work notes field

[thomas_langlade]

Hi everyone,

It seems that the configuration step "Set field values" do not work at all with fields typed as journal. (tested on our customer code version + an out of the box code version => same results)

For a new incident for there is no issue, but for an existing incident, I'm not able to set a work note value I have the log below :

FAILURE: Unable to set field 'work_notes' to value 'test'. Field 'work_notes' is not editable. See screenshot

And there is no issue on the Screenshot.

Is there any workaround/fix to manage this field from the automated tests ?

It's important because our customer set the work notes mandatory in some use cases on the incident form, then I can't finish the test properly.

Thanks by advance,

Thomas

[JimmieOdelius]

Weird work around. Great find! 🙂

[jacklittleworth]

I have implemented this workaround fine for problem, where only the comments field is visible, however in Incident the Comment and Worknotes field for some reason causes this workaround to fail for some reason. Has anyone else experienced this/can offer me a solution?

Thanks,

Jack

[Rockit]

Hi Friends, Have they permanentaly fixed this issue in London release/version, has anybody any idea about this? Thanks!

[Nia McCash]

I tested this on London version - works for me.