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10-16-2018 06:50 AM
Hi,
we dont have CIs in cmdb in servicenow but use a seperate system to manage them.
But we want to use expense lines for billing reasons.
I saw that when I creat a new asset, a one-time expense line is generate due to a business rule. But that is only half of what I need.
The items orderer also have a recurring price / cost, which should also be billed through expense lines.
In docs I saw, that usually CI rate cards are used for recurring costs, but as I said, we dont have CIs in servicenow cmdb.
Best regards,
Solved! Go to Solution.
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Scripting and Coding
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10-16-2018 07:07 AM
Felix, you can use Contract Management to generate expense lines automatically against assets and users. I would assume this recurring cost may be tied to something like maintenance or support. You can create a contract, link the associated assets, and generate a contract rate card. More information can be found with this page and the links embedded:
Please mark this post as helpful or the correct answer to your question if applicable so others viewing may benefit.
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08-30-2023 05:06 AM
I have the same issue. Cannot find the job "Process FM Costs" under Scheduled Jobs. What job does the automatic creation of expense lines from contract rate cards?
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09-14-2023 04:13 PM
You aren't alone on the Process FM Costs scheduled job missing even though its listed in their documentation. I opened a hi ticket today asking where its at. I'll reply again once I hear back.
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09-18-2023 02:08 PM
Hi All,
I heard back from HI and here is their response I believe the reason you could not find it is that the documentation is not clear as to where the job is located. There are two different tables scheduled jobs can reside on. There is sysauto and sys_trigger. If you just type scheduled jobs into the filter navigator and select the Scheduled Jobs under system definition it takes you to sysauto, and the job actual resides on sys_trigger
In case that still doesnt make sense, I found it under System Scheduler on the navigation instead of system definition. It is still called Scheduled Jobs. I haven't been able to get it to create the expense lines but I was trying to associate to contract only and not tie an asset or user to the contract. I simply want to create expense lines from a maintenance contract so I'm still stuck. If anyone gets it working, please advise.
