Automation to stop over ITIL license access request in catalog item

[Abhishek Barik]

Hi Team,

We have a requirement to automate ITIL license access request warning to the approval user's whenever a user submits for ITIL access.
For example, AB is an user who raises an ITIL role access request in our catalog item to servicenow. post raising of the request, it goes for that ITIL role assignment group approval manager for license approval.

Our requirement is to give atleast a warning message or popup to the approving manager when he tried to approve or reject that access role request. the automation needs to check the number of ITIL role users and check if the ITIL role utilization is more than 2000, then the automation needs to give a popup warning or message stating, "ITIL license is over subscribed, do not approve" or stop the approver from approving the request.

Please let us know your inputs how this can be implemented. It would be really helpful for our project.

Thanks,

Abhishek

[Brian Lancaster]

I would think it would be better to avoid having to go for approval. I would put a check in the workflow before it goes for approval. Then you can close the request and send a notification to both the user who requested and the person who would have had to approve the request stating why the request was auto rejected.