Autopopulate email,location,manager of caller onchange client script

[Community Alums]

Hi,

I am trying to populate email,location , manager name of caller on change client script,

Unfortunately its not working.

Client script - 

function onChange(_control, _oldValue, newValue, isLoading, _isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var callerdetails = g_form.getValue('caller_id');

    var ga = new GlideAjax('getEmailID');

    ga.addParam('sysparm_name', 'emaildetails');

    ga.addParam('sysparm_value', callerdetails);

    ga.getXML(getResult);

    function getResult(response) {

        var answer = response.responseXML.documentElement.getAttribute('answer');

        var demo = answer.split(',');

        g_form.setValue('email',demo[0]);

        g_form.setValue('manager',demo[1]);

        g_form.setValue('location',demo[2]);

    }

}

Script Include:

var getEmailID = Class.create();

getEmailID.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    emaildetails: function() {

        var test = this.getParameter('sysparm_value');

        gs.log('testshubham', test);

        var xe = new GlideRecord('sys_user');

        xe.addQuery('sys_id', test);

        xe.query();

        if (xe.next()) {

            gs.log('email is ' + xe.email + ',' + xe.manager + ',' + xe.location);

            return xe.email + ',' + xe.manager + ',' + xe.location;

        }

                return '';

    },

    type: 'getEmailID'

});

[AshishKM]

If onChange applied on any reference field and you are trying to set other field from same table then use this auto populate options.

Your query on other post  , check my reply.

[Ankur Bawiskar]

@Community Alums 

I agree with the approach shared by Mark

check this link and you can achieve this with no-code

Auto-populate a variable based on a reference type variable (Utah) 

If my response helped please mark it correct and close the thread so that it benefits future readers.