Autopopulate 'Impacted servcie/CI' from incident to change

Amith737
Tera Contributor

‎03-27-2024 02:18 AM

When change is created from Incident, need to auto populate the values in 'Impacted Service/CI' related list to change.
How can achieve this?? Any help offered would be greatly appreciated.

 

Thanks in advance!! 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2024 03:07 AM

Hi @Amith737 

 

It is nota good case actually, as when we create incident , CI get copied from Inc to change and on basis of CI added in change the impacted Services will be auto loaded. 

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