Developer

Clarification Needed: CSA Exam Release Version Transition (Zurich to Australia)

Hi Everyone,I completed my RiseUp training this past April and am preparing to take my Certified System Administrator (CSA) exam. I did all of my preparation and hands-on practice based on the Zurich version.I am planning to schedule my exam soon, bu...

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SMS Notifications in Operations Workspace Paging

We are a team which wants to configure operations paging with the following criteria:Any new incident routed to our specific assignment group or any other assignment group beside the service desk results in a sms page to specific members. We've been ...

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how to update x icon to - for virual agent icon in portal

I want to change x icon to - for virual agent icon in portal

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Store Certification Best Practice: Making a Global Field Read-Only from a Scoped App

Hi everyone,I am building a scoped application intended for the ServiceNow Store. The app creates tickets on the standard global change_request table.The RequirementI need to make the global assignment_group field read-only on the Change Request form...

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Best approach to streamline BCM BIA Smart Assessment form (chart/matrix style view?)

HelloWe have a requirement to improve the user experience of a BCM BIA Smart Assessment form. The current assessment contains multiple questions and the business would like a more streamlined presentation of the information.We are interested in under...

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State transition - Best Practices

Hello All, I have a custom application build using App engine studio. I need to move the state of task to different states like WIP, Pending Review, Reviewed, Pending Approval etc. Should we create UI action to do the state changes or any other Low C...

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Track usage of Platform Analytics dashboard

Hi,How we can track usage of Platform Analytics dashboards.We want to see, who all are the users are using dashboard's of Platform Analytics.Where we can get this information? Thanks.

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New Event Processing Framework

Exploring the latest ServiceNow platform features! Let's examine the Processing Framework and how it affects Platform Queue Behaviour. Problem: When creating an event registry for a custom queue (following the steps at https://www.servicenow.com/d...

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Scripting and Coding

Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

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Need suggestion regarding the instancce

“I requested a Personal Developer Instance 3 days ago, but it is still pending. Could someone help check provisioning status?”

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Resolved! Looking for location of a table

We have made some change to the lists in our portal to do do things like change the color of the text, add background text, even replace the value you see depending on the value of the data in the field. In the screen shot attached, you can if the re...

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Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment. However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

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UI Policies working when saving

Hello -I have an odd situation. Recently in our DEV environment I noticed that on a particular table (the only I know of right now) where the UI Policies are working, but only when you hit save. I have scoured Google and Copilot and went through th...

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Best practice for SSO JWT Integration (RS256) between Pega and ServiceNow Engagement Messenger

Hi everyone,I am integrating ServiceNow's Engagement Messenger into a Pega application. We need to authenticate users seamlessly via SSO using a JSON Web Token (JWT). Pega is acting as the Identity Provider (IdP) generating the token, and ServiceNow ...

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Dashboard widgets disappearing intermittently from multiple tabs

Hi ,We are facing an issue where dashboard widgets are disappearing intermittently from multiple dashboard tabs without any manual deletion.Issue Details:Initially observed on one dashboard tab and later noticed on other tabs as wellWidgets disappea...

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