AWA - How to build a report to see the Agent presence (Available, Away, Offline) history

[Sulabh Garg]

In Advanced work assignment, Can we build a report to see the Agent presence history.

Use case - To see how many agents were Available yesterday and when they were marked offline from Available status and vice versa.

[sameeralikhan]

- There is a table called 'awa_agent_presence_history' where we can see the history of the states for any agent.

Doc Link:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/advanced-work-assignment/reference/installed-with-awa.html