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AWA keeps skipping over certain agents

andrewwardr
Tera Contributor

I have enabled advanced work assignment in a round robin fashion. However, I noticed that AWA keeps skipping over certain users in the group AWA is enabled for. I set it to where everyone but the users who are being skipped cannot have tasks assigned to them so I could isolate the issue and then checked the system logs and this is the warning that is appearing. 

andrewwardr_0-1747173970980.png

Anyone know how I can solve this? 

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