Awaiting Acknowledge state

[ashok17]

Hi All,

When the incident moved Awaiting Acknowledge to Inprogress but in the state drop down list showing Awaiting Acknowledge.

below is the state flow:

How to hide Awaiting Acknowledge when incident moved to Inprogress

New

Awaiting Acknowledge

Inprogress

Please suggest for this requirement.

[Aniket Chavan]

Hello @ashok17 ,

Please verify your variable configurations for "incident state" field with below image and let me know.

[ashok17]

Hi Aniken,

Please refer attached screen shot for state and incident state value and sequence details.

Please suggest what was the wrong for this flow. Before I have added Awaiting Acknowledge state as per our requirement but not works correctly.