AWS Connect

siddharth26
Tera Guru

‎12-01-2023 02:54 AM

Hi All,

 

I have configured AWS connect to make calls to the customer can i have the voice interaction with the customer to capture it in the text filed in the activity work notes in the record as show below. the voice conversation to text in the work notes automatically.

 

siddharth26_0-1701428010483.png

could you please suggest how can we do this .

 

thanks

sid

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Musab Rasheed
Tera Sage
Tera Sage

‎12-01-2023 03:02 AM

Hello,

I don't think this is possible.

Please hit like and mark my response as correct if that helps
Regards,
Musab
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