Azure DevOps integration - duplicate comments

HenrikkiH
Tera Contributor

3 weeks ago

Hello community,

One of our departments wants to use ESC portal to create a Azure DevOps (ADO) work item as they work solely in ADO. I have installed Microsoft Azure DevOps Integration for Agile Development & Microsoft Azure DevOps Boards Spoke applications, configured everything from field mappings to registered webhooks etc. I have a record producer that creates a record in rm_defect table, a business rule (copy from OOTB rule for stories) that triggers the flow to create a "Bug" work item in ADO. So far so good. The work item is created with all System and Custom fields populated properly in ADO. I believe I have done all that correctly.

 

My issue is that when the requester comments in ESC and the integration sends it to ADO, it comes back as a duplicate comment in ESC. If I make a comment in ADO, only one comment, the right one, comes back to ESC.

HenrikkiH_0-1763988443406.png

In ADO, it looks like this (I can live with [code][/code] unless you have a fix for it :)):

HenrikkiH_1-1763988512222.png

Maybe this is an ADO webhook issue, I don't know enough of it to be sure.

1. Perhaps someone has run into this issue before and was able to fix it?

2. Maybe there is a way in ServiceNow to suppress these duplicate comments?

 

Thank you!

Henrikki

 

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2 REPLIES 2

davidnavelgas
Tera Contributor

2 weeks ago

Hi,

 

I have the same problem but I didn't know how to resolve it. I think is something regarding with the [code]text[/code]. Did you find any solution?

 

Thanks in advance.

David

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HenrikkiH
Tera Contributor
In response to davidnavelgas

2 weeks ago

David,

I have a ticket open with ServiceNow on this. I will update the thread once they come back with a solution.

Regards,

Henrikki

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