Hello community,
One of our departments wants to use ESC portal to create a Azure DevOps (ADO) work item as they work solely in ADO. I have installed Microsoft Azure DevOps Integration for Agile Development & Microsoft Azure DevOps Boards Spoke applications, configured everything from field mappings to registered webhooks etc. I have a record producer that creates a record in rm_defect table, a business rule (copy from OOTB rule for stories) that triggers the flow to create a "Bug" work item in ADO. So far so good. The work item is created with all System and Custom fields populated properly in ADO. I believe I have done all that correctly.
My issue is that when the requester comments in ESC and the integration sends it to ADO, it comes back as a duplicate comment in ESC. If I make a comment in ADO, only one comment, the right one, comes back to ESC.
In ADO, it looks like this (I can live with [code][/code] unless you have a fix for it :)):
Maybe this is an ADO webhook issue, I don't know enough of it to be sure.
1. Perhaps someone has run into this issue before and was able to fix it?
2. Maybe there is a way in ServiceNow to suppress these duplicate comments?
Thank you!
Henrikki
