Azure Entra ID SSO Integration refresh/sync of user table doesn't work if user previously existed
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08-08-2024 08:21 PM
Hi all, We have an Azure AD MultiSSO Integration setup with ServiceNow and it works well (syncing using the Users and Groups provisioning).
We have an unused instance here that I want to completely clear the records on the sys_user table and let the integration do the rest, so I tested this by removing one user from the sys_user table and seeing if it would recreate them based on the sync, but it didn't.
I then removed the group containing this user from the Azure provisioning side , and re-added it, and it still didn't re-add this user. It's almost as if ServiceNow recognises this user once existed, and after removing won't re add them again from the Azure side, even though they are present. Does anyone know how to force this to completely sync again?
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08-08-2024 11:01 PM - edited 08-08-2024 11:14 PM
Hi @mattmm, did you checked the error log in Azure EntraID. You can provision on demand the selected user and the error log in Azure will show you the reason, why it's not created.
Greets
Daniel
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