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Azure Group Provisioning not removing users from ServiceNow Groups

Logan Calhoun1
Tera Contributor

‎04-20-2026 12:21 PM

Hello all,

 

I have come across an issue with ServiceNow and Azure Provisioning. 

 

I have user and group provisioning with SSO working but when a user gets removed from a group on Azures side, they are not removed from ServiceNow groups. Adding users to groups works as intended. Only having an issue when a user is removed.

 

Wondering if anyone else has run into this issue, any help would be awesome! 

 

LoganCalhoun1_0-1776712883152.png

(Current group attribute mapping)

 

 

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Tanushree Maiti
Tera Patron

‎04-20-2026 09:31 PM

Hi @Logan Calhoun1 

 

This issue was reported many times by other community member.

Please ensure each and every steps have been correctly configured at Azure end.

 

Refer: Azure Group Provisioning : option to sync groups missing 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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