"Value of field record is not a GlideRecord" when updating Parent in Change Request
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04-20-2026 09:07 AM
Hello Community,
I have a catalog item that creates standard change requests. I would like each change request to have a record of the RITM that created it, so I added a step in the Flow to update the Change Request record accordingly. However, I get
Value of field record is not a GlideRecord
when executing the flow. At the same time, I have no problem updating the record manually to the same value that causes the error in the flow.
Here is the error:
and the field in the change request, successfully updated manually:
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04-20-2026 11:02 AM
Why are you using catalog Item to create standard change requests?
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04-20-2026 11:38 AM - edited 04-20-2026 11:40 AM
We have a catalog item that allows internal users to request APM software to be installed on their servers. This installation requires server to reboot, so a change request needs to be scheduled during a specific time frame. Once the change request moves into 'Scheduled' state, it triggers another flow that performs installation automatically. But we need each change request to have a trace record of the RITM that caused the installation.
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04-20-2026 08:46 PM
Your datapill from step 4 is not a gliderecord. Also it looks like you are updating a requested item not a change request.
If it's not misconfigured somehow then consider that the fd ui can bug out sometimes. Might need to revert versions or remove steps.