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"Value of field record is not a GlideRecord" when updating Parent in Change Request

ILYA STEIN
Tera Guru

3 hours ago

Hello Community,

I have a catalog item that creates standard change requests. I would like each change request to have a record of the RITM that created it, so I added a step in the Flow to update the Change Request record accordingly. However, I get

Value of field record is not a GlideRecord

when executing the flow. At the same time, I have no problem updating the record manually to the same value that causes the error in the flow. 
Here is the error:

ILYASTEIN_0-1776701032618.png

and the field in the change request, successfully updated manually:

ILYASTEIN_1-1776701235588.png

 

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2 REPLIES 2

AlpUtkuM
Mega Sage

55m ago

Why are you using catalog Item to create standard change requests?

 

https://www.servicenow.com/products/change-management.html

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ILYA STEIN
Tera Guru
In response to AlpUtkuM

19m ago - last edited 17m ago

We have a catalog item that allows internal users to request APM software to be installed on their servers. This installation requires server to reboot, so a change request needs to be scheduled during a specific time frame. Once the change request  moves into 'Scheduled' state, it triggers another flow that performs installation automatically. But we need each change request to have a trace record of the RITM that caused the installation.

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