Background color for caller field is not setting on form view

prajaktanaik · ‎10-02-2019

Hello All,

I am trying to set background color as orange for caller_id field on incident table as below using the field style for VIP caller, but it is not showing on the form view. However, in list view it does show the orange color. Please refer below screenshot and attachments.

Can anyone help why is it not showing on form view?

Thanks in advance.

Prajakta

Alikutty A · ‎10-02-2019

Hi,

We do not use Styles for the form view background color.

You will need to modify the OOB client script named "Highlight VIP Caller" and apply your CSS in it.

Add the following script

		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
		callerField.setStyle({color: "red"});
		callerField.setStyle({backgroundColor: "orange"});

Here is the URL: https://instance_name.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=8f0b3ee00a0a0b5700e75f4aaabe4953

Replace instance_name with yours.

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snehalmadakatti · ‎11-26-2020

Thank you paul, It worked.

Ian Mildon · ‎10-02-2019

Are you checking this as an Admin, or are you checking as an ITIL user?

I've found that if I view while myself (admin) the fields are not colored; but if I impersonate an ITIL account, the field has the correct background color.