Background Script

[Manu143]

Hi Community,

    Using Background script I need to assign the created tag to existing  RITMS  for which dollar amount is equal to 100k dollar & when the dollar amount is less than to 100k I need to remove the Tag from RITM.How can I achieve this?

Thanks,

Manu

[Amit Pandey]

Hi @Manu143 

Please find general outline of the background script below-

var thresholdAmount = 100000; // $100,000
var tagName = 'YourTagName'; // Replace 'YourTagName' with the actual tag name

// Query RITMs with dollar amount equal to or less than the threshold
var ritmGr = new GlideRecord('sc_req_item');
ritmGr.addQuery('price', '<=', thresholdAmount);
ritmGr.query();

// Iterate over the RITMs and assign or remove the tag
while (ritmGr.next()) {
    if (ritmGr.price == thresholdAmount) {
        var tagGr = new GlideRecord('sys_tag');
        tagGr.addQuery('name', tagName);
        tagGr.query();
        if (tagGr.next()) {
            ritmGr.tags.add(tagGr.sys_id);
            ritmGr.update();
            gs.info('Tag assigned to RITM: ' + ritmGr.number);
        } else {
            gs.error('Tag not found: ' + tagName);
        }
    } else {
        // Remove the tag
        ritmGr.tags.remove(tagGr.sys_id);
        ritmGr.update();
        gs.info('Tag removed from RITM: ' + ritmGr.number);
    }
}

Please mark my answer helpful and correct.

Regards,

Amit