Backing out update set but getting error

[June Anderson]

Hello folks

I am looking to backout an updated set but I am getting an error message "see image"

on the related list, a backout problem tab is added

upon click on any of the problems, I get 

What do I select on the decision to back out this update set 

Please how can successfully backout this update set, without causing any issues to the instance

Note, I have not committed this update set 

[Tony Chatfield1]

Hi, difficult to be sure from partial screenshots but the error messages seem to indicate that the records were altered after the updates were deployed IE from UI or via another update-set?

Based on the documentation, if you are happy to revert to the previous versions of these records, then you can just select 'Use Previous'
Back out an update set (servicenow.com)

[Ankur Bawiskar]

@June Anderson 

the error clearly states that there was some component which was updated after update set was committed.

check this link

Backing Out My Update set 

[Kartik Choudha1]

Hi There,

These are usual errors which comes while we back out the update sets.

Cause of this error - the new changes has been made in a records compare to your update set changes. Now, you are backing out your update set changes and the servicenow can see new changes has been made in that record and it's giving you the error -

To decide what you want to do ->

Either you can keep the latest changes for that record which has been made after your update set changes. For that you have to select  - Decide to Keep current.

Or you can keep the previous changes for that record which was already there before your update set changes. For that you have to click - Decide to use previous.

For your ease - you can click on Compare to current related link and see what are the differences and you can choose which one you want to choose.

https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/build/system-update-sets...

Hope this helps!

Regards,

Kartik