Badge reader integration for Walk Up Experience.
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‎08-16-2022 03:12 PM
Hi All,
I am trying to implement Walk Up Experience for my client and one of their requirements is Badge Reader functionality.
While ServiceNow has a plugin to enable Badge Reader integration, the documentation has mentioned a specific badge reader hardware (HID) Omnikey 5427ck USB Badge Reader and that a file has to be installed in Linux or OSX machine to integrate the hardware.
Can you please help me with the below questions:
1. Does ServiceNow only support the above mentioned model of badge reader or can it be of any manufacturer.
2. Does the badge reader have to be connected to a Linux/OSX machine at the walk up location every time, or can it be connected to a tablet (like an iPad/android Tab) and be used.
There are very limited articles on Badge Reader integration. Any leads are appreciated.
Thanks
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‎12-12-2022 06:36 AM
It seems very limited indeed. I'm setting it up too but I would have liked to be able to use it on an iPad to be able to identify more quickly.
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‎08-11-2023 02:48 AM
m looking for the same answers.. does anyone know or recently implemented badge reader integration?
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‎08-11-2023 05:07 AM
My installation is complete, I put an iPad to be able to register and also a card reader on a Mac mini for a quick registration. But, registration using the card reader does not allow you to choose the short description of the visit, so it is less practical.
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‎08-11-2023 06:41 AM
Hi @Sebaslag thanks for commenting. so the reader u used is the same one that is mentioned above as 'supported', right?
and by any chance u know if Servicenow has any specifications of which OS/version should be used for Laptop/Desktop/Mobile/Tablets which will be utilized for different purpose like Onsite Checkin, CSAT survery etc? I did not find that in docs so.
and one more thing around Card reader-> so this basically works in this way right-> someone who needs help will scan their badge via the reader[which i believe will be at designated Walk-up Location] and then they can join the queue. This will not work if Queue is disabled if m not wrong.
